Hospital Policies

Please carefully consider your appointment date before scheduling.

Your pet’s office visit requires the coordination of a doctor and staffing availability. Rescheduling procedures requires significant time and expense, particularly if the exam room goes unused because of a late cancellation.

We know you consider many factors in scheduling the timing of your appointment, including the expenses you will incur with the office visit. Thus, we want you to be aware of our office visit policy. Approximately two weeks before the appointment, we will be calling, texting, and/or emailing you to confirm your appointment. If you need to reschedule your appointment, we require a 48 hours’ notice otherwise a $75 cancellation fee will apply to your account. We accept cash, checks, Visa, MasterCard, Discover, and American Express. 

Thank you for trusting us with your pet’s care!

Please carefully consider your surgical date before scheduling.

Your pet’s surgery requires the coordination of a surgeon, anesthesiologist, and staffing availability. Rescheduling procedures requires significant time and expense, particularly if the operating room goes unused because of a late cancellation.

We require a deposit of $200.00 to schedule the surgery date in 2 weeks. If you choose to change your surgery date, you must do so, at least 2 days prior to surgery, and it will be changed at the consent of the surgeon. Except under extenuating circumstances, if surgery is canceled a second time, the deposit will be forfeited to cover the administrative costs. It is not applicable to any other balances on your account.

PREOPERATIVE DEPOSIT: 

We know you consider many factors in scheduling the timing of your surgery, including the expenses you will incur with the procedure. Thus, we want you to be aware of our preoperative policy. Approximately two weeks before surgery, we will call you to confirm the surgical appointment and request a surgical deposit. This deposit is required to proceed with surgery. The surgery will be canceled if the fee is not received in our office 7 days before surgery. If a refund is due to you, we will promptly send you a check. We accept cash, check, Visa, MasterCard, Discover, and American Express. Your initial deposit will be added to your surgical balance the day of your pet’s surgery.

Pre-op fasting time: To prevent anesthetic complications, we require you do not to feed your pet after dinner the night prior to the procedure. This means that food should not be available all night and that your pet should not be fed breakfast the morning of the procedure. Water however needs to be available all throughout the night and morning of the procedure. If your pet is fed the morning of the procedure, we will have to cancel the procedure and you will forfeit your deposit.