Covid-19 Client Policy
Masks are required for all staff and clients while working indoors and outdoors until further notice. Following the current CDC recommendations, the masks can either be a double-layered surgical mask or N95/KN95 that DOES NOT have a valve. The mask must cover the nose and mouth completely to ensure proper protection.
For the safety and wellbeing of our clients and staffing, we will not be allowing clients into the building unless authorized by the receptionist team. All clients are required to call the reception office at 707-544-1313 prior to entering the building to let them know that they are here for their appointment or picking up food/medications.
At this time Santa Rosa Veterinary Hospital will be returning to curbside visits for tech appointments only. For curbside appointments, we require masks and a proper social distance of 6ft. For indoor appointments, we will be allowing only one client at the time with their pet until further notice. This policy is subject to change based on the CDC regulations.
Thank you for your patience and for trusting us with your pet’s care!
Office Visit Rescheduling And Cancellation Policy
Please carefully consider your appointment date before scheduling.
Your pet’s office visit requires the coordination of a doctor and staffing availability. Rescheduling procedures requires significant time and expense, particularly if the exam room goes unused because of a late cancellation.
We know you consider many factors in scheduling the timing of your appointment, including the expenses you will incur with the office visit. Thus, we want you to be aware of our office visit policy. Approximately two weeks before the appointment, we will be calling, texting, and/or emailing you to confirm your appointment. If you need to reschedule your appointment, we require a 48 hours’ notice otherwise a $75 cancellation fee will apply to your account. We accept cash, checks, Visa, MasterCard, Discover, and American Express.
Thank you for trusting us with your pet’s care!
Surgical Rescheduling And Cancellation Policy
Please carefully consider your surgical date before scheduling.
Your pet’s surgery requires the coordination of a surgeon, anesthesiologist, and staffing availability. Rescheduling procedures requires significant time and expense, particularly if the operating room goes unused because of a late cancellation.
We require a deposit of $200.00 to schedule the surgery date in 2 weeks. If you choose to change your surgery date, you must do so, at least 2 days prior to surgery, and it will be changed at the consent of the surgeon. Except under extenuating circumstances, if surgery is canceled a second time, the deposit will be forfeited to cover the administrative costs. It is not applicable to any other balances on your account.
We know you consider many factors in scheduling the timing of your surgery, including the expenses you will incur with the procedure. Thus, we want you to be aware of our preoperative policy. Approximately two weeks before surgery, we will call you to confirm the surgical appointment and request a surgical deposit. This deposit is required to proceed with surgery. The surgery will be canceled if the fee is not received in our office 7 days before surgery. If a refund is due to you, we will promptly send you a check. We accept cash, check, Visa, MasterCard, Discover, and American Express. Your initial deposit will be added to your surgical balance the day of your pet’s surgery.
Pre-op fasting time: To prevent anesthetic complications, we require you do not to feed your pet after dinner the night prior to the procedure. This means that food should not be available all night and that your pet should not be fed breakfast the morning of the procedure. Water however needs to be available all throughout the night and morning of the procedure. If your pet is fed the morning of the procedure, we will have to cancel the procedure and you will forfeit your deposit.